Shipping Policy
Shipping from Japan
All orders are shipped directly from Japan by TSURUOKAYA. We pack trading cards, bulk lots, and sealed products carefully so they can travel safely overseas.
Shipping Methods
Available shipping methods depend on the destination country, product type, order value, and carrier availability.
- Standard shipping: ECMS or Japan Post, where available.
- Expedited shipping: DHL.
- For some countries, DHL may be the only available shipping option.
The available shipping options and shipping fees are shown at checkout based on the destination country.
Processing Time
Orders are usually prepared for shipment within 3 to 5 business days after payment is confirmed. We do not ship on weekends or Japanese national holidays. Processing may take longer during busy periods, large bulk orders, or carrier disruptions.
Delivery Time
Delivery times vary by country, carrier, customs clearance, and local delivery conditions. Any delivery estimate shown at checkout is an estimate only and is not guaranteed.
Customs Duties, Import Taxes, and VAT
Import duties, customs fees, VAT, brokerage fees, and other local charges may be charged by the destination country. These charges are not included in our product prices or shipping fees unless clearly stated otherwise at checkout.
The buyer is responsible for paying all customs duties, import taxes, VAT, and local fees charged in the destination country.
Please check your country's import rules before placing an order if you are unsure about possible customs charges.
Unpaid Customs Fees and Refused Delivery
If a package is returned, delayed, abandoned, or destroyed because customs duties, import taxes, VAT, or carrier fees were not paid, or because delivery was refused, we cannot provide a refund for the order.
Orders cannot be cancelled or refunded because of customs duties, import taxes, VAT, carrier fees, or other local charges after shipment.
Address Changes
If you need to change your shipping address, please contact us as soon as possible. We cannot change the shipping address after the order has been shipped.
Lost or Damaged Packages
If your package appears lost or arrives damaged, please contact us with your order number and photos of the package and products. We will review the situation and, where possible, work with the carrier to investigate.
Contact
If you have questions about shipping before placing an order, please contact us through the contact page.