Shipping & Customs

We ship orders from Japan to international customers.

Shipping Methods

Economy shipping is handled by ECMS.

Priority shipping is handled by EMS (Japan Post).

Express shipping is handled by DHL.

Available shipping methods vary depending on the destination country or region, package size, weight, and service availability.

Shipping Fees

Shipping fees vary depending on the destination country or region, order contents, package weight, and shipping method.

The shipping fee charged at checkout is shown before payment. If an applicable remote area surcharge or a charge for a shipment requiring an individual quote is necessary, we will confirm the additional cost with you before dispatch.

Processing Time

Orders are usually shipped within 3 to 5 business days after payment is confirmed.

Processing may take longer during holidays, busy periods, or when additional order confirmation is required.

Tracking

All shipping methods offered at checkout include tracking. Tracking information will be provided after your order has been shipped.

Customs, Import Duties, and Taxes

Import duties, taxes, VAT, customs fees, brokerage fees, or other charges may be applied separately by the destination country, customs authority, or shipping carrier.

These charges are not included in the product price or shipping fee charged by our store unless clearly stated at checkout.

Customs duties and import-related charges are paid locally by the buyer. The buyer is responsible for paying any import duties, taxes, VAT, customs fees, brokerage fees, or related charges required by their country or region.

Orders will not be refunded if the buyer does not pay customs duties, refuses delivery, or fails to receive the package due to customs-related reasons.

Delivery Time

Delivery times vary depending on the destination country or region, shipping method, customs clearance, and local delivery conditions.

Delays may occur due to customs inspections, weather, holidays, carrier congestion, or other circumstances outside our control.

Loss in Transit

If the shipping carrier confirms that a parcel was lost in transit after an official investigation, we will provide either a replacement or a full refund for the affected order.

This protection does not apply when delivery fails because the customer provided an incorrect or incomplete address, refused delivery, did not collect the parcel within the carrier's holding period, failed to pay import duties, taxes, or related fees, or otherwise prevented delivery.

Customers must contact us promptly and cooperate with the carrier investigation. A refund or replacement will be issued after the carrier confirms the loss.

Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delays, returns, loss, or delivery issues caused by incorrect or incomplete shipping information supplied by the customer.

Orders returned because of an incorrect or incomplete address are not eligible for free reshipment. Any additional shipping or return costs are the customer's responsibility.

Remote Area Surcharge

For orders shipped to the United States, Canada, or Australia, an additional remote area surcharge may apply depending on the delivery address.

If DHL or another carrier applies a remote area surcharge, we will send a separate invoice for the additional shipping fee before dispatch.

If the additional fee is not paid, we may cancel the order or hold the shipment.

Europe Shipping

For deliveries to Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands, Portugal, and Spain, DHL Express is available only when the merchandise subtotal is more than EUR 150. For merchandise subtotals of EUR 150 or less, EMS is the available shipping method. This is a shipping-method condition, not a minimum order value. Import duties, taxes, and customs or carrier fees may still apply with either method.

Available shipping methods and shipping fees for supported European destinations are shown at checkout. The former minimum purchase requirement of JPY 29,800 does not apply. Service availability varies by destination. Shipments over 5 kg, oversized shipments, and multi-box orders require individual confirmation. Remote area surcharges may also apply and will be confirmed before dispatch.

Additional shipping charges may apply to large, heavy, or multi-box orders. If an additional charge is required, we will contact you before shipment and send a Shopify invoice. Payment must be completed within 2 calendar days after the invoice is sent. If payment is not completed by the deadline, the order will be cancelled and fully refunded.

Customs duties, import VAT, and other destination-country charges are the customer’s responsibility.