Contact information
Contact
If you have questions about an order, shipping, customs, product condition, or our store, please contact us using the information below.
info@tsuruokaya.online
Please include your order number when contacting us about an existing order.
Response Time
We usually reply within 2 to 3 business days.
Response times may be longer during weekends, Japanese public holidays, or busy periods.
Store Information
TSURUOKAYA Sendai Station Store
2F Shin-Sendai Ekimae Building
3-8-5 Chuo, Aoba-ku, Sendai-shi, Miyagi 980-0021, Japan
Phone
050-6861-3871
Business phone support is primarily available in Japanese. For international customers, email is recommended.
Legal Business Information
For Japanese legal business information, please see our Legal notice.