Privacy Policy

Last updated: July 21, 2026

TSURUOKAYA operated by TSURUOKAYA Inc. ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or use our services.

Information We Collect

Depending on how you interact with our store, we may collect the following information:

• Contact information, such as name, email address, phone number, billing address, and shipping address.
• Order and transaction information, such as purchased products, payment status, shipping details, returns, refunds, and customer support history.
• Account information, such as login details and account preferences, if you create an account.
• Device and usage information, such as IP address, browser type, pages viewed, referring pages, and interactions with our website.
• Communications you send to us, including inquiries, photos, and order issue reports.

How We Use Information

We use personal information for the following purposes:

• To process orders, payments, shipping, returns, refunds, and customer support requests.
• To provide and improve our store, products, services, and customer experience.
• To communicate with you about orders, inquiries, shipping, customs, and store updates.
• To prevent fraud, protect our store, and maintain security.
• To comply with legal, tax, accounting, and regulatory obligations.
• To send marketing communications if you have opted in, where permitted by law.

Shopify and Service Providers

Our store is hosted by Shopify. Shopify processes personal information to provide ecommerce services, checkout, payments, analytics, security, and related functions.

You can learn more about Shopify’s privacy practices at Shopify Privacy Policy.

We may also share information with service providers such as payment processors, shipping carriers, logistics providers, fraud prevention providers, analytics providers, and customer support tools, only as needed for business operations.

International Transfers

Because we sell internationally and use service providers such as Shopify and shipping carriers, your information may be processed or stored in countries outside your country or region of residence.

Cookies and Tracking

Our website and service providers may use cookies and similar technologies to operate the store, remember preferences, analyze traffic, improve services, and support marketing or advertising where permitted.

You can manage cookies through your browser settings and any privacy tools provided on our store.

Your Rights

Depending on your country or region, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information.

You may also have the right to withdraw consent or opt out of marketing communications.

To exercise privacy rights, please contact us using the contact information below.

Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including order fulfillment, customer support, legal obligations, accounting, dispute resolution, and fraud prevention.

Security

We take reasonable measures to protect personal information. However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

Children

Our store is not intended for children. We do not knowingly collect personal information from children.

Contact

If you have questions about this Privacy Policy or your personal information, please contact us:

TSURUOKAYA Inc.
2F Shin-Sendai Ekimae Building, 3-8-5 Chuo, Aoba-ku, Sendai-shi, Miyagi 980-0021, Japan
Email: info@tsuruokaya.online
Phone: 050-6861-3871