Refund Policy

Thank you for shopping with TSURUOKAYA. Please review this policy before placing your order.

Order Cancellations

Please check your order carefully before completing payment.

Orders cannot be cancelled after they have been confirmed. Please review all product details, quantities, shipping information, and total costs carefully before completing payment.

Customer Convenience Returns

Due to the nature of trading cards, sealed products, bulk lots, and collectible items, we do not accept returns, exchanges, or refunds for customer convenience.

This includes, but is not limited to, changes of mind, accidental orders, differences in personal expectations, market price changes, or customs/import cost concerns after purchase.

Condition and Product Images

For trading cards and collectible products, condition may vary by item. Please review the product title, description, photos, and condition information before purchase.

Bulk card products may include mixed cards and varying conditions unless otherwise stated on the product page.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 2 days of delivery.

Please include your order number, photos of the package, photos of the product, and a clear explanation of the issue.

If we confirm that the issue was caused by our error, we will offer an appropriate solution such as replacement, partial refund, or refund, depending on the situation and product availability.

Returns Without Approval

Please contact us before sending any item back.

Items returned without prior approval may not be accepted or refunded.

Customs, Import Duties, and Refused Delivery

Import duties, taxes, VAT, customs fees, brokerage fees, or other import-related charges are the responsibility of the buyer.

Orders will not be refunded if the buyer does not pay customs duties, refuses delivery, or fails to receive the package due to customs-related reasons.

Contact

For refund or order issue inquiries, please contact us at info@tsuruokaya.online.