Terms of Service

This website is operated by TSURUOKAYA. By accessing our store or purchasing from us, you agree to the following Terms of Service.

Online Store Terms

You must be legally able to make purchases in your country or region. You agree to provide accurate, current, and complete information when placing an order.

We reserve the right to refuse or cancel orders that appear fraudulent, abusive, incomplete, or otherwise inappropriate.

Products and Availability

We sell trading cards, bulk card lots, sealed products, and related collectible items.

Product availability, pricing, descriptions, and images may be changed or corrected without notice.

We make reasonable efforts to display product information accurately, but colors, condition details, and appearances may differ slightly depending on screen settings and product characteristics.

Trading Card and Collectible Item Conditions

Trading cards and collectible products may have individual condition differences. Customers should review the product title, description, photos, and condition information before purchase.

Bulk card products may include mixed cards and varying conditions unless otherwise stated on the product page.

Orders, Payment, and Pricing

Prices are displayed according to the customer’s market and currency settings when available.

Shipping fees, taxes, import duties, VAT, customs fees, and other charges may not be included in the product price unless clearly stated at checkout.

Your order is not guaranteed until payment is completed and the order is accepted by us.

Shipping, Customs, and Import Duties

Orders are shipped from Japan. Shipping methods and delivery times vary depending on the destination country or region.

Import duties, taxes, VAT, customs fees, brokerage fees, or related charges are the responsibility of the buyer and may be paid locally in the destination country.

Orders will not be refunded if the buyer does not pay customs duties, refuses delivery, or fails to receive the package due to customs-related reasons.

For details, please review our Shipping & Customs policy.

Returns and Refunds

Returns, exchanges, cancellations, and refunds are handled according to our Refund Policy.

Prohibited Uses

You may not use our store or services for unlawful purposes, fraudulent activity, infringement of intellectual property rights, harassment, abuse, transmission of malicious code, scraping, or interference with our website or operations.

Limitation of Liability

To the maximum extent permitted by law, TSURUOKAYA is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of our store, products, shipping services, customs processes, or third-party services.

Governing Law

These Terms of Service are governed by the laws of Japan, unless otherwise required by applicable consumer protection laws.

Contact

Questions about these Terms of Service can be sent to info@tsuruokaya.online.